FAQ

Frequently Asked Questions

How long does it take for my order to arrive?

Once you’ve placed your order, I will process it within 1-3 business days. If you place your order on a Friday evening or during the weekend, processing may take a little longer.

After processing, I will hand your order over to a courier for delivery. Shipping typically takes between 7 to 14 business days.

How can I track the status of my order?

As soon as your order is on its way, I will send you a tracking number that you can use to track your parcel online. Be sure to check your spam folder if the email does not appear in your inbox. It may take a few days for the tracking to become active.

It's been 14 business days, and my parcel still hasn't arrived—what should I do?

During busy periods or peak shopping seasons, orders may experience delays. If your order is delayed, I kindly ask for your patience and to allow up to 3 extra business days for delivery. If your order still hasn’t arrived after this timeframe, feel free to contact me at info@louisowen.com.

Can I cancel or change my order?

I understand that plans can change. If you wish to cancel or modify your order, please contact me as soon as possible. I will do my best to accommodate your request. However, once your order has been processed—usually within 1-3 business days—it will no longer be possible to cancel or change it.

Is there a possibility of a refund or an exchange?

I want you to be completely satisfied with your purchase. That’s why I offer a 30-day money-back guarantee. If you're not satisfied for any reason, you can contact me within 30 days of receiving your order to arrange a refund or exchange. You can find more details in my refund policy.

Which payment options are available?

You can choose your preferred payment method. I accept:
✔️ Credit cards (Visa, Amex, Mastercard, etc.)
✔️ PayPal
✔️ Apple Pay
✔️ Google Pay

If you experience any issues during the payment process, feel free to reach out—I’m happy to assist.

Do you have any other questions?

You can easily reach me by email.
📩 Write to me at info@louisowen.com or visit the "Contact" page on my website for more information.

I’ve answered most common questions in my FAQs, so you may not need to contact me at all. But if you still need help, I’ll be more than happy to assist you.

Customer Service Opening Hours:

Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 09:00 AM - 05:00 PM
Sunday: Closed

⏳ I aim to reply to your email within 24 hours.